1. What is a voicebot?
A Voicebot is a voice-powered digital assistant that engages human users using audio. For instance, Amazon Alexa is a voicebot, so is Google's Assistant, Apple's Siri, Amtrak's julie, Samsung's Bixby, as well as any of the Telephony based Interactive telephony Voice Response (IVR) systems that we encounter when we use our phone to reach out to a business.
2. Should my business deploy a voicebot?
Chances are that your business has already deployed a voicebot. If you have a phone number that your customers, prospects, clients, or even employees can dial and engage by simply listening and talking not a live human being but an automated system, then yes, your company has deployed a voicebot.
But to answer your question: If your business receives lots of calls and people have to be put on hold because you don't have enough staff to handle the calls, and if a good portion of callers are calling for some help that can be easily automated, then yes, you should deploy a voicebot. A simple example would be calls into a busy office assistant who is putting many people on hold, when a good portion of those people calling in just want to be routed to someone in the office. A voicebot with speech recognition (to recognize the name of the person who being reached) can do the routing. Another one would be a credit card activation voicebot.
3. I want to build a brand new voicebot. Can Witlingo help me?
Yes. Witlingo has a lot of experience researching, designing, developing, and launching voicebots. We have launched great voicebots for HP, Dreamworks, The Motley Fool, The AARP Foundation, TD Ameritrade, and many, many other companies, big and small.
4. What platforms have you deployed Voicebots on?
We have deployed Voicebots on Amazon Connect, Genesys Cloud, Google Cloud, Twilio Flex, and Zendesk Talk.
5. What kind of engagements is Witlingo open to?
We engage with our clients in any way they wish: we can help them refine the target use case for which the voicebot will be used and pinpoint value through UX research, or we can design the voicebot from scratch, or we can implement an already designed voicebot -- or a combination thereof.
6. What's the next step?
Feel free to use the form below to contact us.