Witlingo will help you launch your ChatGPT-based chatbot in a matter of minutes. Once built, Witlingo will host it for you and will ensure that the bot is up to date with your content.
To see just how easy it is to build and launch your ChatGPT bot in minutes and from scratch, please watch this:
Once built, your Chatbot can be deployed not only on your website, but also on many of the most popular platforms, including Facebook Messenger, Slack, and Twitter.
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If you have deployed an Interactive Voice Response (IVR)/Interactive Voice Assistant (IVA) system to handle your customer care phone traffic, now is the time to give your IVR/IVA system an intelligence boost by adding a ChatGPT layer to it.
IVR/IVA systems and ChatGPT are two powerful technologies that can work together to provide a seamless customer service experience. IVR/IVA systems use voice recognition technologto allow customers to interact with a computerized system using voice commands, while ChatGPT uses natural language processing (NLP) to understand and respond to customer inquiries in written form. When these two technologies are combined, they can create a powerful customer service solution that can enhance the overall customer experience.
One way that IVR/IVA systems and ChatGPT can work together is by allowing customers to choose their preferred mode of communication. Some customers may prefer to speak with a customer service representative over the phone, while others may prefer to communicate through chat. By allowing customers to choose their preferred mode of communication, companies can ensure that they are meeting the needs of their customers and providing them with a personalized experience.
For example, when a customer calls a company's customer service line, they can be greeted by an IVR/IVA system that provides them with a list of options for how they would like to proceed. If the customer chooses to speak with a customer service representative, the IVR/IVA system can connect them with a live agent. Alternatively, if the customer prefers to communicate through chat, the IVR system can transfer them to a ChatGPT system that can understand and respond to their inquiries in real-time.
Another way that IVR/IVA systems and ChatGPT can work together is by providing customers with personalized recommendations based on their previous interactions with the company. IVR/IVA systems can collect data on a customer's previous interactions with the company, including their purchase history, inquiries, and complaints. This data can then be used by ChatGPT to provide personalized recommendations and solutions to the customer's inquiries.
For example, if a customer has previously purchased a specific product from a company and is calling to inquire about a related product, the IVR/IVA system can recognize the customer's previous purchase and transfer them to a ChatGPT system that can provide personalized recommendations based on their previous purchase history.
Additionally, IVR/IVA systems and ChatGPT can work together to provide customers with self-service options. IVR/IVA systems can provide customers with self-service options for common inquiries, such as checking their account balance or updating their account information. If a customer has a more complex inquiry, the IVR/IVA system can transfer them to a ChatGPT system that can provide them with more detailed information.
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